We hope you love everything you purchase from Antipoda Co.
However, if you need to return any items, please read our Refund Policy below.
If you need to return, refund or exchange an item, send us an email at firstname.lastname@example.org with details and photos of the issue and proof of purchase.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
In the unlikely event that you haven’t received an email within 10 days of returning your items, contact email@example.com and we’ll help you out.
We only allow returns, refunds or exchanges of sale items if they are defective or damaged. If you have changed your mind, unfortunately sale items cannot be returned, refunded or exchanged.
To return your product, please send it to:
Antipoda Co PTY LTD, Unit 110, 15 Cochranes Road, Moorabbin VIC 3189, Australia.
Refunds are applicable for the items only and do not include the price paid for shipping.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't be held responsible for items lost in transit.
How to return an item
Write to us via our Contact Form (click here) with details and photos of the item and issue (if applicable) and proof of purchase. Upon our inspection we will notify you whether your return has been approved and how to send it back to us.
Once your return is received and inspected, we will send you an email to notify you. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please package your item carefully when you send it to us.
We will ask you whether you want the item to be replaced, exchanged or refunded. If you are approved for a refund, we will process it, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns without an authorisation will not be accepted.